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26.06.2025
EMPLOYEES OF GOVERNMENT BODIES, BANKS, AND TELECOM OPERATORS ARE PROHIBITED FROM COMMUNICATING WITH CITIZENS VIA FOREIGN MESSENGERS, BUT THEY CAN MAINTAIN A TELEGRAM CHANNEL
Employees of government bodies, banks, telecom operators, and digital ecosystems operators are prohibited from communicating with citizens or clients via foreign messengers. As explained by the Ministry of Digital Development, any direct interaction with citizens or legal entities using foreign instant messaging services is prohibited, including at the initiative of citizens or legal entities.
At the same time, for example, it is allowed to maintain Telegram channels for the purpose of posting publicly available information without the possibility of direct interaction with citizens and legal entities by sending responses to comments or reactions.
In this case, informing should be understood as sending electronic messages addressed to a specific individual or legal entity.
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