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09.09.2025
BANKS ARE REQUIRED TO DISCLOSE THE REASONS FOR BLOCKING CARDS AND/OR SUSPENDING ACCOUNT TRANSACTIONS

Bank customers whose accounts or cards have been suspended or access to remote banking services (e.g. mobile application) has been restricted should know the grounds for this and what to do to restore service. This was reported in the information letter of the Bank of Russia.

Thus, banks must provide full information to their clients on the basis of which federal law and in accordance with which of its provisions the decision was taken. Banks should clearly distinguish between the requirements of Federal Law No. 161-FZ on the National Payment System, aimed at combating fraudulent transactions, and Federal Law No. 115-FZ on Countering the Legalisation of Illegal Earnings (Money Laundering) and the Financing of Terrorism. It is important that banks inform clients of what they need to do to protect their rights and lift restrictions.

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